Frequently Asked Questions

It means installing a meter in each unit so that each one pays for the water it actually uses, instead of splitting the building’s bill among everyone.

Condominiums, commercial buildings and residential properties of any size: from duplexes, two-family homes, townhouses and twin villas to buildings and multi-building complexes. We also work with existing piping.

1. Quote: you tell us about your property and we prepare a proposal.
2. Agreement: together we define the service you need.
3. Installation: a licensed plumber, hired by you, installs the meters; we coordinate the work, add the pulse readers and connect them to the platform.
4. Billing: every month the units receive their invoices and can pay them online.

Mainly in Florida, and our recommendations are based on that state’s rules. Some counties have their own rules, so each customer is responsible for verifying that it complies with the laws that apply to its property. Our recommendations are for guidance only and do not constitute legal advice.

Yes, if they have a pulse output: you can tell because a cable with two wires comes out of them. In that case we only add the pulse reader. If your meters don’t have that cable, meters with a pulse output need to be installed.

A licensed plumber, hired directly by you. We recommend one and coordinate the work.

No. They have built-in long-range wireless connectivity and run on batteries, and you pay nothing for the cloud connection.

Up to 10 years in continuous service.

Our system monitors the readers at all times. If one has an electronic failure, including battery depletion, we replace it at no cost while the service is active. Free replacement does not cover impacts, water, tampering, power surges or theft.

It is the device that receives the readers’ signals and sends them to the platform. We usually provide it with no upfront charge, and it remains the property of FSM for the duration of the service.

We use low pressure-loss equipment, checked before every installation.

The service is a monthly subscription per unit, and the price depends on your property and the services you choose. The quote is free: request it here.

Online, from their phone, tablet or computer. Payments are processed by an authorized third-party payment gateway, and the money goes directly to the account of the property owner or manager. Card payments may include a processing fee, which is shown before the payment is confirmed.

It is an optional service: our team handles collections from each unit and payment to the main water provider from your own bank account. The money never leaves your account, and you receive a reconciliation every month.

We don’t estimate consumption. That month’s invoice shows zero consumption and any applicable fixed charges, and the pending consumption is included in the next invoice that has a reading.

The platform compares the units’ consumption with the main meter and flags differences that may indicate a leak. It is a support tool and does not replace inspections or maintenance.

With the Go In button in the top menu.

Yes. In the footer you’ll find the Try the demo link and the credentials to sign in.

Yes, at any time from your account. Changes in the number of units are reflected proportionally in billing, and cancellation takes effect at the end of the current month. If you are not satisfied with the service, you can request a refund for the current month.

From the platform settings. For accounting purposes, we keep the related records for two years after deletion.

We use it only to provide the service: we don’t sell it or use it for advertising or to train artificial intelligence. More details in our Privacy Policy.

Email us at [email protected], Monday to Friday from 9:00 a.m. to 5:00 p.m. Eastern Time.